Shipping policy
Effective date: October 1, 2026
This Shipping Policy applies to all orders placed on rawhertz.com (the "Website"), operated by Engraving LLC, doing business as Raw Hertz ("Raw Hertz", "we", "us" or "our"). By placing an order you agree to the terms below. Please read them together with our Refund Policy and Terms of Service.
Free shipping on every order
Shipping is free on all orders, to every country we ship to. There is no minimum order value and no shipping fee is added at checkout.
Where we ship
We currently ship to the United States, Canada, the United Kingdom, the European Union and Australia. If your country is not available at checkout, we do not ship there yet.
Processing time
Orders are typically processed and handed to the carrier within 1 to 2 business days of purchase, excluding weekends and public holidays. During launch periods, promotions or peak seasons, processing may take a little longer. You will receive an order confirmation by email when your order is placed and a shipping confirmation with a tracking number once it ships.
Estimated delivery times
Delivery estimates are counted in business days from the day your order ships. They are estimates, not guarantees.
| Destination | Estimated delivery |
|---|---|
| United States | 5 to 10 business days |
| Canada | 7 to 14 business days |
| United Kingdom | 7 to 14 business days |
| European Union | 7 to 14 business days |
| Australia | 7 to 14 business days |
Unforeseen events such as weather, carrier disruptions, customs inspections or local holidays can delay delivery beyond these estimates. Delays of this kind are outside our control and do not qualify as a reason for a refund while the order is still in transit.
Tracking your order
Every order ships with tracking. Use the link in your shipping confirmation email to follow your package. Tracking information can take 24 to 72 hours to update after the shipping label is created, and may show limited detail while the package is between carriers.
Duties and taxes outside the United States
For orders shipped to Canada, the United Kingdom, the European Union and Australia, your country may apply import duties, value-added tax (VAT), goods and services tax (GST) or customs handling fees to your order. These charges are set by local authorities, are not included in our prices and are the responsibility of the recipient. Where your checkout shows taxes collected, no further charges should apply on delivery.
If a package is refused because of these charges and is returned to us or disposed of by customs, we will refund the product price less any return or disposal fees charged to us. If the package is destroyed by customs, no refund can be issued.
Change of address or order details
We start preparing orders shortly after they are placed, so we cannot guarantee that a change of address can be made. If you need to update your shipping address, contact us as soon as possible with your order number. We will do our best to help if the order has not yet shipped. Once an order has shipped, address changes are not possible.
Incorrect or incomplete addresses
Please check your shipping address carefully at checkout. If an order is returned to us because the address was incorrect, incomplete or undeliverable, we will contact you to arrange reshipment or a refund of the product price. If the package cannot be recovered because of an address error, we are unable to replace it.
Lost, delayed or damaged packages
If your tracking shows no movement for 10 business days or more, or shows "delivered" but you have not received the package, please check with household members, neighbors and your local carrier first, then contact us within 7 days of the delivery scan. We will open an investigation with the carrier and, where the package is confirmed lost, send a replacement or issue a full refund.
If your order arrives damaged, contact us within 14 days of delivery with photos of the packaging and the product. See our Refund Policy for details.
Pre-orders and backorders
If an item is sold as a pre-order or becomes backordered, the expected shipping window is shown on the product page or communicated to you by email. Processing times above apply from the date the item becomes available.
Contact
Questions about shipping? Email us at support@rawhertz.com with your order number.