Terms of service

Effective date: October 1, 2026

Overview

This website, rawhertz.com (the "Website"), is operated by Engraving LLC, a Wyoming limited liability company doing business as Raw Hertz. Throughout these Terms of Service ("Terms"), "we", "us" and "our" refer to Engraving LLC. We offer this Website, including all information, tools, products and services available from it, to you on the condition that you accept all of the terms, conditions, policies and notices stated here.

By visiting the Website or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms, including the Privacy Policy, Shipping Policy and Refund Policy, which are incorporated by reference. These Terms apply to everyone who uses the Website, including browsers, customers and contributors of content. Please read them carefully. If you do not agree, do not use the Website.

We may update these Terms at any time by posting changes on this page. It is your responsibility to check this page periodically. Your continued use of the Website after changes are posted constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products to you.

Section 1. Eligibility and online store terms

By agreeing to these Terms you represent that you are at least the age of majority in your state or country of residence, or that you have given consent for a minor dependent to use the Website under your supervision.

You may not use our products or the Website for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction in using the Service. You must not transmit any viruses, worms or code of a destructive nature. A breach of any of these Terms will result in immediate termination of your access to the Service.

Section 2. Products, health and safety

Raw Hertz products are consumer wellness devices. They are not medical devices, have not been evaluated by the US Food and Drug Administration or any other regulatory authority, and are not intended to diagnose, treat, cure or prevent any disease or medical condition. Nothing on the Website, in our marketing or in customer reviews should be taken as medical advice or as a substitute for care from a qualified healthcare professional.

Individual experiences vary and we make no guarantee of any particular result. If you are pregnant, have a medical condition, use an implanted medical device, or are under the care of a physician, consult your healthcare provider before use. Discontinue use and consult a professional if you experience discomfort.

Listen responsibly. Prolonged exposure to sound at high volume through earbuds can damage hearing. Do not use earbuds in situations where awareness of your surroundings is required for safety, such as driving, cycling or operating machinery. Use the product only as described in the instructions supplied with it. Keep small parts away from children.

Section 3. General conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including payment card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.

The headings in these Terms are for convenience only and do not limit or affect these Terms.

Section 4. Accuracy, completeness and timeliness of information

We are not responsible if information made available on the Website is not accurate, complete or current. The material on the Website is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources. Any reliance on the material on the Website is at your own risk.

The Website may contain historical information, which is provided for reference only. We may modify the contents of the Website at any time but have no obligation to update any information. You agree that it is your responsibility to monitor changes to the Website.

Section 5. Modifications to the Service and prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service, or any product, at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service or any product.

Section 6. Products and availability

Certain products may be available exclusively online through the Website. These products may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that your screen will display any color accurately.

We reserve the right, but are not obligated, to limit the sale of our products to any person, geographic region or jurisdiction, on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products and product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product made on the Website is void where prohibited.

We do not warrant that the quality of any products, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 7. Orders, billing and account information

We reserve the right to refuse or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order, including orders placed under the same customer account, the same payment card, or the same billing or shipping address. If we change or cancel an order, we will attempt to notify you using the email address or phone number provided at the time of the order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update your account and payment information so that we can complete your transactions and contact you as needed.

Payments are processed by third-party payment providers. When you make a payment you will be directed to a secure form to enter your card details, which are transmitted to the payment provider for processing. We do not store your full card number.

Discount codes and promotions are subject to the conditions stated with the offer, cannot be combined unless stated otherwise, have no cash value, and may be withdrawn at any time.

Section 8. Shipping, returns and warranty

Shipping, delivery, returns, refunds and our limited warranty are governed by our Shipping Policy and Refund Policy, which form part of these Terms. Title and risk of loss for products pass to you upon our delivery to the carrier, except where our Shipping Policy provides otherwise.

Section 9. Optional tools and third-party links

We may provide you with access to third-party tools over which we have no control. You acknowledge that we provide access to such tools "as is" and "as available" without any warranties or endorsement, and we have no liability arising from your use of them.

Certain content, products and services available via the Service may include materials from third parties. Third-party links on the Website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those sites and have no liability for any third-party materials, websites, products or services. Please review their policies carefully before engaging in any transaction. Complaints or questions about third-party products should be directed to the third party.

Section 10. User comments, reviews and submissions

If you send us submissions, whether at our request (for example, promotional entries) or on your own initiative (such as reviews, ideas, suggestions, photos, videos or other materials, whether by email, on the Website, on social media or otherwise, collectively "comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use those comments in any medium. We are under no obligation to keep comments confidential, to pay compensation for them, or to respond to them.

We may, but are not obligated to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights, will not contain unlawful, abusive or obscene material, and will not contain malware. You may not use a false email address, pretend to be someone else, or mislead us or third parties as to the origin of any comments. You are solely responsible for the comments you make and their accuracy. Reviews describe individual experiences and are not a guarantee of results.

Section 11. Intellectual property

The Website and its content, including the "look and feel", text, images, logos, product designs, graphics, video, audio and software, are the property of Engraving LLC or its licensors and are protected by copyright, trademark, trade dress and other laws. Raw Hertz and the Raw Hertz logo are trademarks of Engraving LLC. No part of the Website may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without our prior written permission, except that you may view and print pages for your personal, non-commercial use.

Section 12. Personal information

Your submission of personal information through the Website is governed by our Privacy Policy.

Section 13. Errors, inaccuracies and omissions

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend or clarify information on the Website, including pricing information, except as required by law. No specified update or refresh date should be taken to indicate that all information on the Website has been modified or updated.

Section 14. Prohibited uses

In addition to the other prohibitions in these Terms, you are prohibited from using the Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, state or local regulations, rules or laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

Section 15. Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of the Service will be uninterrupted, timely, secure or error-free, or that the results obtained from use of the Service or our products will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time without notice.

You expressly agree that your use of, or inability to use, the Service and our products is at your sole risk. Except for the limited warranty described in our Refund Policy and as expressly stated by us, the Service and all products delivered to you are provided "as is" and "as available", without any representation, warranty or condition of any kind, express or implied, including all implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

To the fullest extent permitted by law, in no case shall Engraving LLC, its members, managers, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs or similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Service or any product purchased through it, or from any other claim related in any way to your use of the Service or any product, even if advised of the possibility of such damages. Our total liability to you for any claim shall not exceed the amount you paid us for the product giving rise to the claim. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in those jurisdictions our liability shall be limited to the maximum extent permitted by law.

Section 16. Indemnification

You agree to indemnify, defend and hold harmless Engraving LLC and its parent, subsidiaries, affiliates, partners, members, managers, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 17. Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of the remaining provisions.

Section 18. Termination

The obligations and liabilities of the parties incurred prior to the termination date survive termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use the Service, or by ceasing to use the Website. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. We may also deny you access to the Service or any part of it.

Section 19. Entire agreement

These Terms and any policies or operating rules posted by us on the Website constitute the entire agreement between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including any prior versions of these Terms. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 20. Accounts

You may be given the opportunity to create a user account. By registering you represent that all information you provide is current, complete and accurate, and you agree to keep it so. You are responsible for keeping your password confidential and for all activity under your account, whether or not authorized by you. We may disable any account at any time if, in our opinion, you have failed to comply with these Terms. You are responsible for obtaining and maintaining the connectivity, software, hardware and other equipment needed to access the Website, and for all related charges.

Section 21. Assignment and third parties

This contract is between you and us. No other person has any right to enforce its terms. We may transfer our rights and obligations under these Terms to another organization, but this will not affect your rights or our obligations. You may not assign these Terms without our prior written consent.

Section 22. Waiver

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that does not mean we have waived our rights against you or that you do not have to comply with those obligations. If we waive a default by you, we will only do so in writing, and that will not mean we automatically waive any later default.

Section 23. Governing law, arbitration and class action waiver

The Website is operated by Engraving LLC from the State of Wyoming, United States. These Terms and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of the State of Wyoming and the United States, without regard to conflict of laws principles.

Please read this section carefully. It affects your legal rights.

You agree that any and all claims, disputes, controversies, actions or proceedings relating to or arising out of these Terms, the Website, our products, or their creation, manufacture, distribution, promotion, marketing, advertising (including oral and written statements), use or sale (collectively, "Claims") shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, and not in court.

Informal resolution first. Before commencing arbitration, you must send us written notice of your Claim at support@rawhertz.com or by mail to Engraving LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA, describing the Claim and the relief you seek. We will attempt to resolve the Claim with you. If the Claim is not resolved within 30 days of our receipt of your notice, either party may commence arbitration.

You agree that: (i) the arbitration shall be conducted before a single arbitrator under the applicable AAA rules and the Federal Arbitration Act, 9 U.S.C. § 1 et seq.; (ii) if the amount in controversy is $10,000 or less, the arbitration shall be conducted by telephone, video conference or written submissions at your option, with the arbitrator's fees paid by us unless the arbitrator finds your Claim frivolous; for amounts above $10,000, any hearing shall take place at a location determined under the AAA rules, with the arbitrator's fees allocated under those rules; (iii) the arbitrator may award only actual direct damages and shall have no authority to award punitive damages or injunctive or equitable relief except on an individual basis; (iv) THERE SHALL BE NO RIGHT TO LITIGATE YOUR CLAIM IN COURT AND NO RIGHT TO A JURY TRIAL; and (v) your Claim shall be arbitrated on an individual basis, and you shall not have the right to participate in a representative capacity or as a member of any class of claimants, and the arbitrator shall have no authority to consolidate or join the Claims of other persons.

If any part of this arbitration provision other than subpart (v) is found invalid, unenforceable or in conflict with the AAA rules, that part shall be severed and the remainder of this provision shall remain in effect. If subpart (v) is found invalid, there shall be no right to arbitrate Claims on a class or collective basis, and any such Claims must instead be brought in a court of competent jurisdiction. Notwithstanding the above, either party may bring an individual claim in small claims court where that court has jurisdiction. For more information on the AAA and its rules, visit www.adr.org.

Opt-out. You may opt out of this arbitration agreement by sending written notice to support@rawhertz.com within 30 days of your first purchase from us, stating your name, order number and that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.

If arbitration does not apply, you agree to the exclusive jurisdiction and venue of the state and federal courts located in Wyoming for any Claim.

Section 24. Changes to these Terms

You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes on the Website. It is your responsibility to check the Website periodically for changes. Your continued use of or access to the Website or the Service following the posting of any changes constitutes acceptance of those changes.

Section 25. Accessibility

We are committed to making the Website accessible to everyone and endeavor to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA in the design, testing and development of the Website. If you require an alternative format of these Terms, our Privacy Policy or any other document on the Website, or if you have difficulty accessing any part of the Website, please email support@rawhertz.com and we will work to provide the information or access you need.

Section 26. Contact information

Questions about these Terms should be sent to support@rawhertz.com or by mail to:

Engraving LLC
30 N Gould St Ste N
Sheridan, WY 82801
USA